Refund & Return Policy
Last Updated: [Insert Date]
At Indivaar, we strive to ensure customer satisfaction. If you are not satisfied with your purchase, please review our refund and return policy below.
1. Order Cancellations
- Orders can be canceled within 72 hours of placement, provided they have not been processed for shipping.
- Refunds for canceled orders will be issued through the original payment method.
2. Eligibility for Returns & Refunds
- Items must be returned within 3 days (72 hours) of delivery.
- Products must be unused, in their original packaging, and include all tags.
- Certain items, such as personalized products and undergarments, are non-returnable for hygiene reasons.
- We reserve the right to refuse refunds for items that do not meet our policy criteria.
3. Return Process
- Contact our support team at support@indivaar.com with your order details.
- Wait for approval and shipping instructions.
- Ship the product back to us using a trackable method.
- Upon inspection and approval, we will process your refund.
4. Refund Policy
- Refunds are processed through the original payment method within 3 working days after return approval.
- Shipping fees may be non-refundable, except in cases of defective or incorrect items.
- If a refund is delayed, please check with your bank or payment provider (Razorpay) before contacting us.
5. Exchanges
- Exchanges are allowed only for defective or incorrect items.
- If the requested exchange is unavailable, a refund will be issued.
6. Damaged or Defective Items
- If you receive a damaged or defective item, report it within 72 hours of delivery.
- Attach clear images of the product and packaging when contacting support.
7. Contact Us
For any refund or return inquiries, please reach out to:
Email: support@indivaar.com
Website: www.indivaar.com
By making a purchase on our website, you agree to this Refund & Return Policy. Thank you for shopping with Indivaar!